Question 1

What is an eSIM?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM that allows you to activate a mobile plan without needing a physical SIM card.

Question 2

Who can use Pacific Internet TravelSIMs?

Accepted Answer

Users with devices that support eSIM technology can use Pacific Internet TravelSIMs. Ensure your device is compatible before purchasing.

Question 3

How do I activate my eSIM?

Accepted Answer

After receiving the activation email from Pacific Internet:

Android Devices:

1. Go to Settings → Connections → SIM Manager.

2. Select "Add eSIM."

3. Use your camera to scan the QR code provided in the email.

4. Ensure the eSIM is turned on and Data Roaming is enabled.

iOS Devices:

1. Go to Settings → Cellular or Mobile Service.

2. Select "Add eSIM."

3. Use your camera to scan the QR code provided in the email.

4. Turn on "This Line" and enable Data Roaming.

Question 4

Can I reuse my eSIM on another device?

Accepted Answer

No, once activated, the eSIM cannot be reused on another device.

Question 5

How much data can I use?

Accepted Answer

You can consume up to the subscribed data plan limit only (e.g., if you purchase a plan with 1 GB, you can use up to 1 GB).

Question 6

What happens when I consume all my data?

Accepted Answer

The plan will terminate once the data is fully consumed. If you need more data, you must purchase a new plan, as there is no renewal option available.

Question 7

When will I be charged for the plan?

Accepted Answer

You will be charged immediately upon purchasing the plan.

Question 8

How long is my plan valid?

Accepted Answer

There is a 90-day grace period from the date of purchase, including up to 15 days of travel usage within this timeframe.

Question 9

Can I use my eSIM in China?

Accepted Answer

Yes, for roaming in China, users can access all international destinations and services like Google and Meta without restrictions.

Question 10

Will I receive updates on my usage?

Accepted Answer

Yes, Pacific Internet provides daily updates on your data usage via email at GMT+8 timing. The email includes details like usage (GB), transaction ID, ICCID, IMSI, destination, and total data size purchased.

Question 11

What should I check before activating my eSIM?

Accepted Answer

1. Ensure your device supports eSIM technology.

2. Confirm that your phone settings allow scanning of QR codes.

3. If you encounter issues during activation or usage, contact Pacific Internet customer support for assistance.

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